Contact-centre operating cost down about 65%.
Japanese enterprise sales teams run outbound calls on one platform where AI agents qualify leads and hand the qualified ones to people. The saving is measured on cost per outcome, not seats.
Cost followed seats, not results.
Outbound sales calling scaled with headcount: more calls meant more operators, and lead quality varied from call to call.
AI agents take the first call. People take the qualified lead.
Speech and intent
Speech-to-text and intent detection on every call.
Smart lead qualification
Leads are qualified automatically on every call.
Workflows and callbacks
Follow-up runs automatically. Leads not ready yet get a scheduled callback.
Controlled handover
Qualified leads pass to a human operator.
Lower cost, more calls per agent, better leads.
- Operating cost
- −65%Measured on cost per outcome, not seats
- Calls handled per agent
- MoreAI takes the first conversation
- Lead-qualification accuracy
- BetterSame criteria on every call
Measured in production. Client names withheld under NDA.
Is your contact centre still priced by the seat?
Start with a two-week Outcome Sprint: one KPI such as cost per outcome, a baseline from your own call data and a working slice, for a fixed fee.
NDA available before you share any detail.