RETAIL & CUSTOMER OPERATIONS · JAPAN
Three best-fit buyers per car. The end of the phone rush.
A used-car appraisal service in Japan now sends each car to its three best-fit dealers, not to everyone.
CHALLENGE
Sellers wanted an offer. They got a phone rush.
Many dealers called each seller at once, and matching cars to dealers was manual work.
WHAT WE BUILT
Appraise, match and share with the best three.
01 · Appraise
AI appraisal
Vehicle data read against dealer preferences.
02 · Match
Top 3 buyers
Each car goes to three best-fit dealers.
03 · Share
Two portals
Sellers and dealers, with controlled data sharing.
04 · Connect
CRM link
Matching wired into the CRM.
RESULT
Fewer calls for sellers, less manual matching for the team.
- Best-fit buyers per car
- Top 3Matched by AI, not broadcast
- The phone rush
- EndedLess manual matching
- Seller trust
- BetterAnd better completion rates
Client name withheld under NDA.
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